Question about Payment or Login

Before ask any question, please check frequently asked questions.

+ Unable to receive any e-mail after subscribing

Signup mail may have been to a spam folder. Please check the spam folder. If you don't see anything in the spam folder, please check your provider may be blocking the e-mail. Please read here and Contact Form below.

+ Used wrong e-mail address

If you have used a wrong e-mail address, please contact us including your identification with correct or new e-mail address..

+ Can't login

The signup e-mail has Login ID and Password. Please check the e-mail first. If you still can't login, there are a password reminder link on the login page. Please read though below if your situation matches.

* Membership is expired alread?
* Wrong Password is being used?
* LoginID or Password contain a space?
* Please use alphabet or digits only for the password.
* Lower case L or digit 1 is sometimes confusing.
* Finally, please try to copy and paste the excat loginid and password shown in the signup-email.

+ Tell me how to cancel

After you login, On "my page" -> Membership Status, you will be able to request a cancellation.

⇒Visit cancellation form.
* Login is required.

+ Error during processing payment

If you experience any error during payment, you will receive a e-mail. Please use the link to signup.

If you experience any other issue during payment, please check your e-mail. If the signup is completed, you will receive a confirmation mail.

If you don't receive any e-mail, please visit here.

If you can't find your question, please read through frequently asked questions. You may find a solution.

Visit Frequently Asked Questions.

Please contact us if you still can't resolve your issue after reading frequently asked questions.

We need to confirm your identity when you ask a question about login or payment. Please provide your information in detail below.

If you do not know the information, please keep it blank. But it could cause a potential delay.

* This page is for question about payment or login. If you ask any other question, you won't receive a reasonable response. Please contact appropriate location.

If you have a question other than Payment or Login, Please contact Tokyo-Hot.

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